Practical Operations Management
2nd Edition
ISBN: 9781939297136
Author: Simpson
Publisher: HERCHER PUBLISHING,INCORPORATED
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Chapter 1, Problem 18P
Summary Introduction
Interpretation:company provided more value added.
Concept introduction:
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Briefly describe a service of your choice. Offer two recommendations for how the company/service provider in your example could manage the characteristics of services to create more value for its customers.
1. A hotel tries to reduce the perishability of its services by selling last minute inventory at a highly discounted price. This technique presents threats to a company’s:
A. Brand image
B: Variability of services
C: Relationships with suppliers
D: Human resources turnover
2. Sometimes, hotel and airline companies upgrade guests to higher-end services. For such services, there are not a lot of word-of-mouth, reviews, or pictures available. For example, a hotel may upgrade a guest who paid for a regular room to a suite in order for the guest to experience an upscale product that the customer does not purchase often, but may purchase in the future. This situation, where a guest may experience an unfamiliar upscale service for the first time, is likely to result in a __________ in the __________ of services.
A: increase, intangibility
B: reduction, intangibility
C: reduction, variability
D: increase, variability
3. In hospitality and travel industries, customers and frontline…
what the answer or solution based on the question?
Chapter 1 Solutions
Practical Operations Management
Ch. 1 - Prob. 1DQCh. 1 - Prob. 2DQCh. 1 - Prob. 3DQCh. 1 - Prob. 4DQCh. 1 - Prob. 5DQCh. 1 - Prob. 6DQCh. 1 - Prob. 7DQCh. 1 - Prob. 1PCh. 1 - Prob. 2PCh. 1 - Prob. 3P
Ch. 1 - Prob. 4PCh. 1 - Prob. 5PCh. 1 - Prob. 6PCh. 1 - Prob. 7PCh. 1 - Prob. 8PCh. 1 - Prob. 9PCh. 1 - Prob. 10PCh. 1 - Prob. 11PCh. 1 - Prob. 12PCh. 1 - Prob. 13PCh. 1 - Prob. 14PCh. 1 - Prob. 15PCh. 1 - Prob. 16PCh. 1 - Prob. 17PCh. 1 - Prob. 18PCh. 1 - Prob. 19PCh. 1 - Prob. 20PCh. 1 - Prob. 21PCh. 1 - Prob. 22PCh. 1 - Prob. 1.1QCh. 1 - Prob. 1.2QCh. 1 - Prob. 1.3QCh. 1 - Prob. 2.1QCh. 1 - Prob. 2.2QCh. 1 - Prob. 2.3QCh. 1 - Prob. 3.1QCh. 1 - Prob. 3.2QCh. 1 - Prob. 3.3QCh. 1 - Prob. 3.4Q
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
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- Draw a goods and services spectrum, and determine where to place the following products along the spectrum: a nightclub, a new motorcycle, a designer shoe store, an Internet search engine, a new snowboard, and a photography class. Keep in mind that there are rarely items that are true goods or true services. What are the reasons for your choices? (Be sure to defend your choices.) Goods-------------------------------------------------------------------Servicesarrow_forwardA bank is considering two alternatives for handling its projected number of service calls in the next decade (you should consider this as one period). If the bank sets up its own service call center in the U.S., the fixed cost is estimated to be $2,400,000.00, and the variable cost is calculated to be 25 cents per call. If the call service is outsourced to a foreign company, the fixed cost would be $120,000.00, and the unit charge would be 45 cents per call. In the following calculations, monetary values should be in dollars and have 2 decimal places, and volumes of calls should be rounded up to whole numbers if necessary. (a)[2] What is the break-even number of service calls?arrow_forwardYou are the Operations Manager of the UBSC which has an artificial soccer pitch. The club closes at 4 p.m. on Saturday. A community soccer club approaches you and asks to hire it from 4 p.m. until 6 p.m. If the pitch is open for public use you must provide staff, which will cost $30 per hour. What price should you charge for the hire and what are your business considerations?arrow_forward
- The annual sales of Crimson Pharmacy are expected to be given by S = 2.3 + 0.5t million dollars t years from now, whereas the annual sales of Cambridge Pharmacy are expected to be given by S = 1.2 + 0.9t million dollars t years from now. When will Cambridge's annual sales first surpass Crimson's annual sales?years from nowarrow_forwardWhat is the importance for BreadTalk Group to increase the profitability of its bakery division, specifically with regard to its BreadTalk brand?arrow_forwardService is often differentiated from products and the four (4) distinct service features that distinguishes service from products are: simultaneity, heterogeneity, heterogeneity, and perishability.arrow_forward
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