***Not an assignment*** As a Senior Manager of the Customer Service Department in Joyah Airlines (JOL). you are been instructed by CEO, Dato' Dony Bernadi, to execute an intensive plan mprove the Quality and Reliability of service to JOL's customers. Prepare a thorough plan on how you going to apply the concept of QRM towards excellent Quality and Reliability services to the customers

Not an assignment As a Senior Manager of the Customer Service Department in Joyah Airlines (JOL). you are been instructed by CEO, Dato' Dony Bernadi, to execute an intensive plan mprove the Quality and Reliability of service to JOL's customers. Prepare a thorough plan on how you going to apply the concept of QRM towards excellent Quality and Reliability services to the customers

Marketing

20th Edition

ISBN:9780357033791

Author:Pride, William M

Publisher:Pride, William M

Chapter13: Services Marketing

Section: Chapter Questions

Problem 5DYMP

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