For each scenario, discuss the following: What is the issue (there may be more than 1)? -Who are the parties affected? - List and explain 2 alternatives for handling each situation o Discuss 2 pros and 2 cons for each alternative - What is your conclusion? Discuss the best way to handle each situation - use reasoning to justify your decision Situation You manage a catalog phone center|where each of your 20 workers answers phones all day in one of four cubicles. You have just received another complaint from one of the women in the department. She is disturbed because one of the workers in her cubicle has put pictures of women in bathing suits up all over his workspace. She finds this offensive. She had asked him to remove the pictures, but he refused. This is the second time a complaint of this nature has taken place. Last time you switched him to another cubicle.
For each scenario, discuss the following: What is the issue (there may be more than 1)? -Who are the parties affected? - List and explain 2 alternatives for handling each situation o Discuss 2 pros and 2 cons for each alternative - What is your conclusion? Discuss the best way to handle each situation - use reasoning to justify your decision Situation You manage a catalog phone center|where each of your 20 workers answers phones all day in one of four cubicles. You have just received another complaint from one of the women in the department. She is disturbed because one of the workers in her cubicle has put pictures of women in bathing suits up all over his workspace. She finds this offensive. She had asked him to remove the pictures, but he refused. This is the second time a complaint of this nature has taken place. Last time you switched him to another cubicle.
Chapter17: Organizational Planning And Controlling
Section: Chapter Questions
Problem 3CTQ: The case focuses on U.S. markets. How are European markets affected by holiday shopping?
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Question
Transcribed Image Text:Your Task
For each scenario, discuss the following:
- What is the issue (there may be more than 1)?
- Who are the parties affected?
- List and explain 2 alternatives for handling each situation o Discuss 2 pros and 2 cons for each
alternative
What is your conclusion? Discuss the best way to handle each situation - use reasoning to
justify your decision
Situation
You manage a catalog phone center|where each of your 20 workers answers phones all day in
one of four cubicles. You have just received another complaint from one of the women in the
department. She is disturbed because one of the workers in her cubicle has put pictures of
women in bathing suits up all over his workspace. She finds this offensive. She had asked him to
remove the pictures, but he refused. This is the second time a complaint of this nature has taken
place. Last time you switched him to another cubicle.
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