Which of the following occurs when the general manager responds to negative comments from a guest and handles the issue immediately? Question 18 options: a) Accountability b) Empowerment c) Benchmarking d) Authority
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- Create a Group Control System Step 1. From into groups of three to five students. Each group will assume that another student group has been given an assignment of writing a major paper that will involve research by individual group members that will be integrated into the final paper. Each group member has to do his or part. Step 2. Your assignment is develop a list of rules and identify some statistics by which to control the behavior of members in that group. Brainstorm and discuss potential to govern member behavior and consequences for breaking those rules. Step 3. First, select the five rules that you think are most important for governing group member behavior. Consider the following situations that rules might cover; arriving late for a meeting: missing a meeting: failing to complete a work assignment; disagreements about desired quality of work; how to resolve conflicts about paper content; differences in participation , such as one person doing all the talking and someone else talking hardly at all; how to handle meetings that start late; the use of an agenda and handling deviations from the agenda; and any other situation that your group a cover. Step 4. Now consider what statistics could be developed to measure the behavior and outcome of the group pertaining to those five rules. What kinds of things could be counted to understand how group is performing and whether members are the following rules? Step 5. Discuss the following questions. Why are rules important as a means of control? What are the advantages and disadvantages of having many rules (hierarchical control) versus few rules (decentralized control) for a student group? How can statistics help a group ensure? appropriate behavior and a high-quality product? Step 6. Be prepared to present your conclusions to the Class.Which type of skill is this referring to? The middle manager at a consulting firm has strong analytical skills and understands the details of analysis that employees perform A front-line manager makes themselves available and approachable The pharmacy manager has detailed knowledge of prescriptions and record-keeping procedures The construction manager can plan out a strategy for organizing and budgeting on upcoming construction projects The marketing manager is able to respond to changes in the market that are unexpected and make decisions. P1. Regarding gift-giving at work: A. If you give a gift to one person, you must give a gift to everyone B. If you choose to give gifts, do it discreetly so as not to offend others C. You should never give gifts at work D. You must give gifts for boss's day and secretary's day 2. Empowerment results in increased: A. Accountability B. Profits C. Quality D. All of these 3. If you have a good boss: A. Routinely share personal and sensitive information with him or her B. Develop a personal friendship with him/her C. Never allow this person to become your mentor D. None of these
- 6 - Which of the following is the purpose of measuring the performance of employees through multiple evaluations? a) Ensuring organizational commitment B) Increased communication NS) Reduced workload D) Establishing good relations with the customer TO) A fair and impartial assessment25 - It is defined as a systematic process used to improve organizational performance by improving team performance and individual performance. a) Human Resources Management B) Career Management NS) Performance management D) Analysis Method TO) Customer relations managementVUCA stands for Volatility, Uncertainty, Complexity and Ambiguity.(a)Elaborate how VUCA can affect interaction between employees and customers? (b) How can (i) Inter staff relationships and (ii) Customer Relationship Management (CRM) be improved?
- Disadvantages of virtual interviews for the candidate include all of the following EXCEPT ______. Group of answer choices less anxiety producing than face-to-face interviews less opportunity to gauge responses to their answers interferes with impression management reduces nonverbal cuesQ1 represent the a Continuos Assessment Question The Quantitative analysis approach requires intuition for the peredecting the relationships. an uncomplicated problem for the approach to be used. None of answers is correct. O the manager's experience in modeling using a similar previous problenQUESTION 1 FILL IN THE BLANK Stimulus-Response-Feedback is a method used in _________ analysis. QUESTION 2 Performance appraisals are the best research tool to use in person analysis because all employees have them on record. A.True B.False
- 16 360-degree feedback is a) used where competition between coworkers is prevalent. b) designed to provide feedback for developmental purposes. c) designed to provide feedback for promotion or pay decisions. d) the most frequently used form of performance appraisal in U.S. firms.Please do not give solution in image format thanku Reflect on your personality, world view, values, interests and skills • Demonstrate adaptability, persistence, dependability and resilience • Set personal goals • Set professional goals • Explore and articulate the values and principles involved in personal decision- making • Analyse strengths and weaknesses • Explain how you can differentiate yourself from the workplace crowd: o11. Which of the following criterial are important when assessing the outcome of management and leadership development interventions? a. participants' initial reactions b. participant behaviors during job activities c. improvements in the participant's or organization's effectiveness d. all of these are correct e. b and c only
