Using mobile phones for BOTH business reasons and CS. For example: when a customer grants a business access to their phone, by sharing their number with the business or installing the business’s app, you are on your way to creating an interactive customer experience that can help you disrupt your competition. 2. The concept of convenience. For example: the convenience of using Uber disrupted the entire taxicab industry. And, Amazon became a great retailer, at least in part, by being one of the most convenient companies on the planet to do business with. Convenience is a business’s new customer service weapon! Please choose one of these two disruptors and write a short paragraph answering the following questions: 1. How has the use of mobile phones OR the concept of convenience changed the way you do business with a company? Give an example. 2. Do you believe that the disruptor you've chosen will bring good things to business, or will it create more problems than it solves? Give an example.
1. Using mobile phones for BOTH business reasons and CS. For example: when a customer grants a business access to their phone, by sharing their number with the business or installing the business’s app, you are on your way to creating an interactive customer experience that can help you disrupt your competition.
2. The concept of convenience. For example: the convenience of using Uber disrupted the entire taxicab industry. And, Amazon became a great retailer, at least in part, by being one of the most convenient companies on the planet to do business with. Convenience is a business’s new customer service weapon!
Please choose one of these two disruptors and write a short paragraph answering the following questions:
1. How has the use of mobile phones OR the concept of convenience changed the way you do business with a company? Give an example.
2. Do you believe that the disruptor you've chosen will bring good things to business, or will it create more problems than it solves? Give an example.
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