Two days ago, your supervisor, Ms. Walters, asked you to make travel plans for her to attend a conference today. She was planning to give a presentation for a coworker who had to cancel the trip due to illness. You made the reservations and allowed two hours for Ms. Walters to get from the airport to the meeting. This seemed to be ample time, since the airport is only 20 minutes from the meeting site. Ms. Walters was very busy making last-minute preparations for the presentation and did not pay much attention to the flight itinerary. This afternoon, Ms. Walters called you. She was very upset because she barely made it to the meeting on time. It seems you forgot to take time zone differences into account when making the travel plans. What will you say to Ms. Walters? How can you repair the damage this situation has done to your working relationship?

Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
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Two days ago, your supervisor, Ms. Walters, asked you to make travel plans for her to attend a conference today. She was planning to give a presentation for a coworker who had to cancel the trip due to illness. You made the reservations and allowed two hours for Ms. Walters to get from the airport to the meeting. This seemed to be ample time, since the airport is only 20 minutes from the meeting site. Ms. Walters was very busy making last-minute preparations for the presentation and did not pay much attention to the flight itinerary. This afternoon, Ms. Walters called you. She was very upset because she barely made it to the meeting on time. It seems you forgot to take time zone differences into account when making the travel plans. What will you say to Ms. Walters? How can you repair the damage this situation has done to your working relationship?

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