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Step by step
Solved in 3 steps
- Explain the concept of Quality Management ?Interview managers at a local company to identify the key business measures (financial, market, supplier, employee, process, information, innovation, etc.) for that company.What quality indicators does that company measure? What cause-and effect (interlinking) performance relationships would be of interest to the organization?Describe the similarities and differences between Total Quality Management (TQM) and Six Sigma quality-management techniques.