Hermes Hospitals Group (HHG) provides a private hospital medical services to privateclients and company employees who are members of their insurance scheme. ServiceHeads coordinate and organize the medical services provided using MedicalConsultants and their own theatre staff and nurses. Each medical procedure or servicehas a standard price and costs are carefully controlled by benchmarking against theNHS using industrial intelligence. A further 10% in costs is allowed based on the goalto improve the customer's experience by providing more nursing and consumablessuch as towels, şlippers and other comforts. Customers (patients) are given a riskassessment and the medical procedure or service is undertaken on a fixed price basis,subject to major alterations in the service provided. eHHG prides itself in providing a reliable, high quality service using the latest medicaltechniques and highly competent Consultant surgeons. Longer term, HHG would liketo have a full complement of surgical services for all non-emergency operations andbe the provider that individuals and companies choose. However, this would not beundertaken without making sure it's main shareholders, Life & Pensions Inc who arebased in USA, are happy with the proposed return. Life & Pensions currently expect,on average, a 6% return. Currently Oncology and Ear, Nose and Throat are not offered.Required: -Create an initial draft of a Balanced Score Card for HHG by identifying oneobjective for each aspect of the Balanced Score Card and specifying a suitablemeasure and target for each objective. Justify your choice of objective, measure,and target.

HHG developed a balanced scorecard, with distinct goals, metrics, and targets for every viewpoint.…

Answered: Required: < Create an initial draft of…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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Required: < Create an initial draft of a Balanced Score Card for HHG by identifying one objective for each aspect of the Balanced Score Card and specifying a suitable measure and target for each objective. Justify your choice of objective, measure, and target.