Is there a difference between quality for a manufactured product and quality for a service? Give some specific examples
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Is there a difference between quality for a manufactured product and quality for a service? Give some specific examples.
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- How would you define "Quality" in your own words? How does it effect your decision to purchase one product over another? Have you ever considered quality in the service industries? Please write about a personal experience with both poor quality service and an other example of excellent quality of service. 1Choose and explain two classifications of quality dimensions for goods and services. Contrast the similarities and differences between the two classifications for services.How a quality cycle is applied to a product or service ?
- What is quality , from a perspective of customers ?Use the dimensions of quality to describe typical characteristics of these products and services:e. Surgery and postsurgery careOne way to think about quality is the degree to which performance of a product or service meets or exceeds customer expectations. Customer expectations can be broken down into a number of dimensions that customers use to judge the quality of a product or service. The dimensions used for products are somewhat different from those used for services. (a) State the dimensions of quality and give a brief description of each for:(i) A product(ii) A service (b) Give one example of each of the product quality dimensions for a car.
- The American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs". a) Comment on this definition - is there anything you would add or change to improve it? b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).How can you describe quality from the viewpoint of a customer?Explain how intangibility causes issues with service quality measurement. Give specific examples.
- What does an internal quality assurance bolan include?Discuss the different characteristics and measurement of the “quality” of a budget fast food product and associated services. Use examples in your answer where relevant.Select a product or service and describe how the dimensions of qualityinfluence its acceptance.