Describe the impact of defects on organizational success from an internal and external (e.g., competitive) perspective. Describe three reasons why waiting is damaging to organizations.
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- What role can data analytics play in identifying the most common types of customer conflicts, and how can this information inform process improvements?This framework relates to the customer service system encounter.Discuss the actions companies can implement to minimize the potential negative impact of service variability on the delivery of customer service.
- what logistocs strategies and decisions will you take to a smooth flow of its materials and products from the suppliers to the customers keeping that uncertainity in mindTombro Industries is automating one of its plants and developing a flexible manufacturing system. In an effort to revise its performance measurement system, the company gathered the following data for the last four months: Quality control measures: Number of defects Number of warranty claims Number of customer complaints Material control measures: Purchase order lead time Scrap as a percent of total cost Machine performance measures: Machine downtime as a percentage of availability Use as a percentage of availability Setup time (hours) Delivery performance measures: Throughput time Manufacturing cycle efficiency (MCE) Delivery cycle time Percentage of on-time deliveries Month 1 2 3 4 191 169 130 91 52 45 36 33 108 102 85 64 10 days 9 days 7 days 5 days 2% 2% 3% 6% 5% 6% 6% 10% 95% 92% 89% 85% 10 12 13 14 ? ? ? ? ? ? ? ? ? ? 96% 95% ? 92% ? 89% The president read in industry journals that throughput time, MCE, and delivery cycle time are important measures of performance, but no one is…The life cycle of a system consists of five stages. Which of these are these?
- Need the correct answer to this practice question I found online please selecting one of the choices below television station offers to air commercials a certain number of times during a set time slot. What is this called? CLV carbonic rotators carbon copiesSuppose a company intends to offer a new service to some of its internal customer. Discuss how the fact that the customer are internal would change the process of managing the four phases of service life cycle.How does system management help in minimizing downtime and enhancing system reliability?