Data on each station are provided in the following table: + Workers Reception Eye Test Written Test Issue License 1 1 3 9 a) What is the bottleneck? b) What is the implied utilization of each resource? Activity time per worker (in min) 0.4 5.0 15.0 6.0
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- Customers' level of satisfaction with a service derives from the perceived value of the service at the point in time of access. Therefore customer satisfaction is not directly related to Select one: a. the timeliness of the service b. their perception of the service performance c. their expectations regarding service d. the qualification of the service staff Which of the following situations will tend to increase customer dissatisfaction with waiting in line the most? Select one: a. The physical location of an operation b. Bright lights in the banking hall c. Large numbers of customers d. Idle workers in the view of customers оо O O O O O OTaylor Swiftt works at a call center as an analyst. In her role, she is tasked with data administration and finding patterns in the data generated from all of the customer service interactions that take place. She has been asked to create a visualization of this data so that she can see at what time most service calls come in during the week. What would you recommend that Taylor develop so that her supervisor can see when calls are coming in, live? Choose the best answer from the options available. Group of answer choices A daily report An interactive dashboard A crystal ball A narrativeMitsu and Prerak are researching a topic on use of virtual reality in promoting destination image. They want to float a questionnaire to several respondents to gain their perspective on the topic to be researched. As their supervisor, what are the steps involved in the design of a questionnaire that you will recommend to them. Highlight the characteristics of agood questionnaire to them, before they begin the process of collecting data. (Please do answer in maximum 400 words)
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- Ling is the customer service manager at Sakuro, a new departmental store stocking Japanese products. Customer service is integral to the Japanese way of doing business and Ling is responsible for ensuring that the five basic needs of customers are met through their service offering. If Ling decides to create a toll-free number to assist customers, which one of the following needs would Ling be meeting? Select one: Oa. Service O b. Quality C. Action d. AppreciationIn a M/M/1 queueing system, the arrival rate is 8 customers per hour and the service rate is 11 customers per hour. If the service process is automated (resulting in no variation in service times but the same service rate). What will be the resulting performance measurements? (Round your ansers to 3 decimal places) a. What is the utilization? b. What is the expected number of customers in the system (L)? c. What is the expected waiting time (in hours) for the system (W)? d. What is the expected number of customers in the queue (Lq)? e. What is the expected waiting time (in hours) in the queue (Wq)?A department could generate an additional $520,000 in billable revenue each year if they could lower their rate of ‘no-show’ patient appointments by 12%. The average PT has an average of 6.5 visits per day, and works 210 days per year. There are 5 PT’s on staff. Their current ‘no-show’ rate is 0.8 patients per day. What is the new target for the ‘no-show’ rate?
- Patients walk in to a doctor’s office every 63 minutes with a standard deviation of 32 minutes on the average. The average examination time is 37 minutes with 32 minutes standard deviation. A patient spends in doctor’s office ______ min on average?Let's work together to reunite the cards with their owners North Africa is a country with a population of 100 million citizens and all residing within 20 provinces. It is the government's responsibility to make sure that every citizen of the country has a valid form of identity. The country was using a "Bar- Coded ID Book" as a form of citizen's identification. Two years ago they replaced "Bar-Coded ID Book" by "Smart ID Card". Citizens owning a Bar- Coded ID Book can apply for a Smart ID Card at no cost, new applicants are also issued ID cards at no cost. About 50% of the population holds "Smart ID Cards". Transiting from bar-coded ID book to "Smart ID Card" has been a successful project. However, there is a lot of reported cases everyday where citizens are losing their ID Cards. A Smart ID card is a small card (similar size to a bank card) with a chip that can store information about the citizen, however due to its size and flexibility compared to bar-coded book there is a high…The Judy Gray Income Tax Service is analyzing its customer service operations during the month prior to the April filing deadline. On the basis of past data it has been estimated that customers arrive according to a Poisson process at a rate of 5 customers per hour. The time for Judy to complete a customer interview averages 10 minutes. (Actual resturns are completed by part-time interns hired by Judy.) Based on this information, answer the following questions: If you went to Judy, how much time would you allow for getting your return done? On average, how much room should be allowed for the waiting area? If Judy stayed in the offce 12 hours per day, how many hourg on average, per day, would she be busy? What is the probability that Judy is idle?