Critical Thinking Disintermediation is becoming more commonplace in the service industry, often eliminating a customer’s interaction with, for example, bank tellers or supermarket clerks. how does this lack of interaction affect the customer’s experience? how does this lack of interaction affect a firm’s ability to provide superior customer service?
Critical Thinking Disintermediation is becoming more commonplace in the service industry, often eliminating a customer’s interaction with, for example, bank tellers or supermarket clerks. how does this lack of interaction affect the customer’s experience? how does this lack of interaction affect a firm’s ability to provide superior customer service?
Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter19: Managing Quality And Performance
Section: Chapter Questions
Problem 1SGB: Create a Group Control System Step 1. From into groups of three to five students. Each group will...
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Critical Thinking Disintermediation is becoming more
commonplace in the service industry, often eliminating
a customer’s interaction with, for example, bank tellers
or supermarket clerks. how does this lack of interaction affect the customer’s experience? how does this
lack of interaction affect a firm’s ability to provide superior customer service?
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