A grocery clerk helps a customer with purchases to their car. The customer thanks the clerk, who responds not a problem (or no problem). When communicating with others, why might this response be ineffective? What could be said instead? Why do some people adopt these kinds of conversational phrases instead of more conventional responses, like you’re welcome, or happy to help?

A grocery clerk helps a customer with purchases to their car. The customer thanks the clerk, who responds not a problem (or no problem). When communicating with others, why might this response be ineffective? What could be said instead? Why do some people adopt these kinds of conversational phrases instead of more conventional responses, like you’re welcome, or happy to help?

Understanding Management (MindTap Course List)

10th Edition

ISBN:9781305502215

Author:Richard L. Daft, Dorothy Marcic

Publisher:Richard L. Daft, Dorothy Marcic

Chapter13: Managing Communication

Section: Chapter Questions

Problem 4GL

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