A customer’s order is delivered (received by the customer) on December 1, 2019. This order wasplaced with the company on September 1, 2019, and received by the manufacturing departmenton September 15, 2019. Actual production on the order began on October 15, 2019, and wascompleted November 15, 2019. Based on this information, calculate the following for this order:(a) total customer-response time (CRT), (b) order receipt time, (c) manufacturing lead (cycle)time, (d) manufacturing wait time, (e) manufacturing (processing) time, and (f) delivery time.(Hint: Refer to Exhibit 14.14 and accompanying discussion.) Use the DAYS function in Excel togenerate all answers

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section: Chapter Questions
Problem 59P
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A customer’s order is delivered (received by the customer) on December 1, 2019. This order was
placed with the company on September 1, 2019, and received by the manufacturing department
on September 15, 2019. Actual production on the order began on October 15, 2019, and was
completed November 15, 2019. Based on this information, calculate the following for this order:
(a) total customer-response time (CRT), (b) order receipt time, (c) manufacturing lead (cycle)
time, (d) manufacturing wait time, (e) manufacturing (processing) time, and (f) delivery time.
(Hint: Refer to Exhibit 14.14 and accompanying discussion.) Use the DAYS function in Excel to
generate all answers

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