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ILM Higher Apprenticeship.
Level 5
Understanding the
Management role to improve
Management performance.
Glyn Thomas
Introduction.
I am undertaking the Institutive of Leadership Management (ILM) Higher Apprenticeship Level 5 as an employee of the Welsh Ambulance Services NHS Trust (WAST).
I am substantively employed as a Paramedic working as a sole responder on a rapid response vehicle, however I have just complete a two and a half year secondment in a managerial role as a Research Support Officer for a collaborative research study between a local University and 3 large UK Ambulance Services. As such, the content of my assignments will be based retrospectively on the experiences and development which I have
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The manager will need to ensure that they have the correct level of rapport with their employee. Too familiar in nature may be misconstrued as forward and harassing in the wrong context. However no personal rapport whatsoever may provide the receiver of the information with the impression that the sender of the information is just not interested. A fine line must be weighed up for each individual. When a good rapport has been achieved, then the person will uncritically accept suggestion or advice which they are given.
Building rapport cannot be described as one single gesture. It is the mixture of body position, posture, facial expressions, blinking, breathing patterns and noises, tone and tempo of voice. A manager who raises their voice or increases the aggressive tones in their voice will usually be met with resentment from their listener. However softening the tone and smoothing the volume will inevitably lure the listener into a sense of trust and calm – therefore making them more receptive and accepting of suggestion.
Often, we understand what is communicated to us, not by what we hear, but by what we see. This can be demonstrated in Albert Mehrebian’s Three Elements of Communication, that only 7% of what we understand comes from the words which are being used. 38 % is understood by the voice of the sender but an incredible 55 % of communication is done by body language. A tapping of the
| The business itself does not retain any profits. 100% of profits remain with the owner and is considered personal income.
“Assess own leadership behaviours and potential in the context of a particular leadership model and own organisation’s working practices and culture using feedback from others”
2.1 It is self-evident that communication and interpersonal skills are crucial in the workplace. Good two-way communication is important to enable the flow of information in an effective way whether it be verbal or non-verbal. Good communication has a positive impact on the performance of the team including; everyone is clear what is expected from them, they receive good feedback and recognition of achievements which makes staff feel valued and boosts employee morale. The manager needs to be approachable and have a non-threatening manner so
It gives the opportunity to provide structured feedback and reflection and recognise ay achievements as well as identify any performance issues.
1. The pressure announced on last night's television weather broadcast was 29.92. Explain how this was measured and give the units. Would this be considered an unusually large or low pressure value?
Lau, T., & Johnson, L. (2013). The legal and ethical environment of business. (1st ed., p. 11.2-11.5).
These are often for local newspaper ads. The downside to the supplier is that their competitor may also offer an advertising allowance and receive a more desirable location within the ad. This is something that would have to be clearly negotiated.
1) Write the following as an algebraic expression using x as the variable: Twelve less than six times a number
Marcovitch, S. G., Gold, A., Washington, J., Wasson, C., Krekewich, K., & Handley-Derry, M. (1997).
Refer as needed to the material in Chapters 12 and 13 of the textbook. Keep the following tips in mind as you research data, as well as organize, analyze, interpret, and illustrate these data:
The following are headings for broad areas students will have to research to show evidence of competence in PTLLS.
The teacher has to be responsible for designing the scheme of work, lesson plans, obtaining up to date qualification handbooks, agree individual learning plans, carrying out risk assessments, write realistic aims.
Offer- This is defined as a clear manifestation of willingness to enter an agreement made by another person with full understanding that their assent to the bargain is an invitation and is concluded.
In the parenthesis enter the cell number and letter to find total expenses per week. (i.e.) =sum(b5:b11)
To begin with, I learned that once one assumes the position of a manager, one does not have a significant amount of time to interact with junior staff members or employees in general. To illustrate this, most managers could walk into the lobby of an organization, and only make eye contact with an employee, gesture at them, or use body language to express their opinions to the employees. Having established, this the book enabled me to relate the book’s content with my workplace experience. Indeed, the chief executive officer of our organization hardly has scripted engagement schedules with most of the employees at our workplace. As a result, we only run into him at the elevator, on the pavements within the precincts of our organization, and often at the reception as we report to our workstations. In view of this, I have learned, courtesy the analysis of Katz and Wasserman argument, which the brief moment when a manager interacts with employees is significant in the establishment of a relationship with employees of the organization that manager heads. In other words, a prudent and effective manager ought to utilize the brief, unscheduled interaction with employees to foster productive relationships (Sparrow et al. 74). Such a brief interaction could be used to demonstrate approval through nods of approval in the event the manager’s eyes meets with an effective employee, a glance of approval, and a smile could incredibly