Integrative Learning Project: Dover Saddlery, Inc.
BUSI 650
Dr. Smith
Liberty University
March 7, 2014
Table of Contents
I. Abstract
II. Organizational Setting
III. Key Concepts
a. Quality
b. Total Quality Management
c. Innovation
d. Strategy Map
e. Balanced Scorecard
f. Six Sigma
g. Bench Marking
h. Inventory Management
IV. Conclusion
V. References
Abstract
The main purpose of the Integrative Learning Project (ILP) is to introduce an authentic or fabricated company/industry to research. The company’s organizational setting includes the mission statement of the company, who the internal/external customers are, what aspects can
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The database consists of customers that have purchased items with the last 12 months and their demographic information. The use of the catalog, internet, and retail stores has enabled the company to capture customer information, cross-market products, and provide a convenient shopping experience for customers. The company’s customers are primarily females with a passion for the riding sport. The customers are affluent and luxury oriented who tend to choose to buy from the company for the high quality and premier products. The customer base shows high repurchase rates and has been very loyal customers.
The role Christianity has in this organization is customer service is essential and Matthew 10:31 states, “Fear not, therefore; you are more value than many sparrows” (ESV). In the service industry, customer satisfaction is key and the company has to recruit the right people and reward them for there expertise. Colossians 3:23-24 states, “23 Whatever you do, work at it with all your heart, as working for the Lord, not for human masters, 24 since you know that you will receive an inheritance from the Lord as a reward. It is the Lord Christ you are serving” (New International Version). Another verse that can be applied in this organization is 1 Peter 4:10, “As each has received a gift, use it to serve one another, as good stewards of God’s varied grace”. The company uses the gifts God gives us and pass them on to consumers to benefit from. The
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By scrutinizing this information, they could begin to comprehend the relationship between humans’ behavior and their purchasing trends. In addition, comparing CSI (customer service indexes) and perceived quality by industry sector, assists marketers as to why many existing Allstate customers who own motorcycles don’t insure them with Allstate. Money is a discriminating factor and insurance is often a function of income. Many motorcyclists who don’t finance their purchases may opt out of insurance altogether. Short term financial performance indicators are useful in evaluating relative price metrics by formulating the market share participants in relation to market share value.
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Advantages of Doing Business in China: As mentioned previously, there are many organizations around the whole world that perform their business in China. They do business in China due to the fact that China has a reliable market. It is also expected that the organizations doing business in China will continue to grow. Some advantages of doing business in China are that it is a major emerging market around the world. Also there are a lot of opportunities for organizations to invest in China for a longer period of time due to expanding of technology and
By submitting this assignment for assessment, I am also confirming that the following report is the result of my own study and efforts. I understand that if this not the case, I will be putting at risk the successful completion of this qualification.
The book, “Business for the Glory of God”, By Wayne Grudem, is a book that gives insight to how business as a whole can be a blessing to the world. God gave His people abilities to conduct business in order to glorify Him. Grudem explains that business and the attributes of business are “fundamentally good” and provides many opportunities for glorifying God, but also many temptations to sin. He gives a biblical and moral standing point
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From many of these examples and articles, we can gather much information over the relationship between innovation and strategic management. Although, some areas may not be proven in its fullest capacity, there are undoubtedly ways that innovation improved business operations and practices, which can be seen in examples such as Apple, Microsoft, Dominos, and Samsung. On the other hand, not every business incorporating innovation is a success story. In the dynamic days we find ourselves in today, business and organizations are digging deeper into the wells of innovation. We have all come to enjoy the benefits and I am not sure of anyone that would want to