All Care Aged Care The Vales6933-9

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May 9, 2024

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All Care Aged Care The Vales Performance Report 60-66 States Road MORPHETT VALE SA 5162 Phone number: 08 8321 0100 Commission ID: 6933 Provider name: Tickled Pink Aged Care Pty Ltd Assessment Contact - Site date: 02 August 2021 Date of Performance Report: 02 September 2021 Performance Report Name of service: All Care Aged Care The Vales RPT-ACC-0122 v2.2 Commission ID: 6933 Page 1 of 11
Publication of report This Performance Report will be published on the Aged Care Quality and Safety Commission’s website under the Aged Care Quality and Safety Commission Rules 2018. Overall assessment of this Service Standard 3 Personal care and clinical care Requirement 3(3)(a) Compliant Standard 6 Feedback and complaints Requirement 6(3)(d) Compliant Standard 7 Human resources Requirement 7(3)(a) Compliant Performance Report Name of service: All Care Aged Care The Vales RPT-ACC-0122 v2.2 Commission ID: 6933 Page 2 of 11
Detailed assessment This performance report details the Commission’s assessment of the provider’s performance, in relation to the service, against the Aged Care Quality Standards (Quality Standards). The Quality Standard and requirements are assessed as either compliant or non-compliant at the Standard and requirement level where applicable. The report also specifies areas in which improvements must be made to ensure the Quality Standards are complied with. The following information has been taken into account in developing this performance report: the Assessment Team’s report for the Assessment Contact - Site; the Assessment Contact - Site report was informed by a site assessment, observations at the service, review of documents and interviews with staff, consumers/representatives and others other information and intelligence held by the Commission in relation to the service. Performance Report Name of service: All Care Aged Care The Vales RPT-ACC-0122 v2.2 Commission ID: 6933 Page 3 of 11
STANDARD 3 Personal care and clinical care Consumer outcome: 1. I get personal care, clinical care, or both personal care and clinical care, that is safe and right for me. Organisation statement: 2. The organisation delivers safe and effective personal care, clinical care, or both personal care and clinical care, in accordance with the consumer’s needs, goals and preferences to optimise health and well-being. Assessment of Standard 3 The Assessment Team did not assess all Requirements in this Standard; therefore, a compliance rating or summary is not provided. Assessment of Standard 3 Requirements Requirement 3(3)(a) Compliant Each consumer gets safe and effective personal care, clinical care, or both personal care and clinical care, that: (i) is best practice; and (ii) is tailored to their needs; and (iii) optimises their health and well-being. Consumers received safe and effective personal and clinical care that was tailored to their needs and optimised their health and well-being. Consumers and representatives confirmed consumers had access to a Medical officer or allied health services when required. Consumers confirmed they were receiving the care they needed. Consumers provided positive feedback in relation to the management of their specific care needs by clinical staff. For one named consumer, the Assessment contact report included information relating to the consumer’s representative and feedback provided relating to a lack of care in relation to hygiene, dental care and activity participation. Further information contained in the Assessment contact report supported the consumer was provided care and services in line with their preferences, care planning guidelines assisted Performance Report Name of service: All Care Aged Care The Vales RPT-ACC-0122 v2.2 Commission ID: 6933 Page 4 of 11
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